Forge Wealth Group – Trading Course Return & Refund Policy

Last Updated: 04/03/2025

At Forge Wealth Group (“we,” “us,” or “our”), we strive to ensure that our students derive significant value from our trading courses. We recognize that circumstances may arise where a refund is requested. This Return & Refund Policy (“Policy”) outlines the terms and conditions under which refunds or cancellations are considered for our trading courses. By purchasing our trading course, you agree to comply with this Policy.

1. General Conditions

  1. Applicability
    This Policy applies to all trading course offerings provided by Forge Wealth Group. The Policy covers digital course materials, live or recorded webinars, and all associated educational resources.

  2. Company Address
    Forge Wealth Group
    71–75 Shelton Street, Covent Garden
    London, United Kingdom, WC2H 9JQ

2. 14-Day Refund Policy & Cooling-off Period

  1. 14-Day Right to Cancel

    • In accordance with UK Consumer Contracts Regulations, you have the right to request a refund within 14 days (“Cooling-off Period”) from the date of purchase.
    • Important: Once you access or download more than 15% of the course, you become ineligible for a refund (see Section 3).

  2. How to Cancel

    • To request a refund within the 14-day period, email us at [email protected] with the subject line “Course Refund Request.” Include:
      • Your full name
      • Email address associated with your purchase
      • Date of purchase
      • Reason for your refund request (optional)
    • We will acknowledge your request within 2-3 business days and determine eligibility based on this Policy.

  3. Refund Method

    • If your refund is approved, we will process it to the original payment method used for purchase. Please allow up to 14 days for the refund to appear, depending on your bank or payment provider.

3. Refund Eligibility

  1. Access to Course Content

    • You may request a full refund within 14 days of purchase if you have accessed 15% or less of the course content.
    • If our records indicate that you have accessed more than 15% of the course materials (including videos, modules, downloads, or any other content), you become ineligible for a refund.

  2. Course Progress Tracking

    • We track user progress and activity through our digital platform. Data such as module completions, page views, video views, and file downloads will be used to determine how much of the course has been accessed.

  3. Payment Plans

    • If you purchased the course via a payment plan, any approved refund will be proportional to the amount paid and the extent of content accessed, as deemed appropriate under this Policy.

  4. Special Offers or Guarantees

    • Any special offers, extended guarantees, or promotions will be stated explicitly at the time of purchase. They do not alter or extend the 14-day refund period unless specifically noted.

4. Non-Refundable Situations

We reserve the right to refuse or limit refunds in the following situations:

  1. Exceeded Access Limit

    • As stated, accessing more than 15% of the course renders you ineligible for a refund.

  2. Policy Abuse

    • Repeated or excessive requests for refunds, or any indication of attempting to abuse this Policy.

  3. Violations of Terms

    • Violation of Forge Wealth Group Terms & Conditions, such as illegal sharing of course materials or other prohibited activities.

  4. Requests After 14 Days

    • Any refund request made beyond the 14-day period from purchase.

5. Technical Issues

  1. Access or Platform Problems

    • If you experience technical difficulties preventing you from accessing the course content, please contact us at [email protected]. We will make every reasonable effort to resolve these issues promptly.

  2. Refunds for Technical Faults

    • If the technical problem is on our side and remains unresolved within a reasonable timeframe, a refund or course credit may be issued at our discretion, even if the 14-day period has lapsed.

6. Contact Information

  • Email: [email protected]
  • Address: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Please allow 2–3 business days for our team to respond to any inquiries regarding refunds, technical issues, or general course questions.

7. Policy Updates

We may update or modify this Return & Refund Policy at any time to reflect changes in our operations or legal requirements. The most recent version of this Policy will be available on our website and takes effect immediately upon publication.

By purchasing our trading course, you confirm that you have read, understood, and agree to be bound by this Return & Refund Policy.